Frequently Asked Questions
General Questions
-
We primarily serve Dallas, north of Dallas and Collin County, but contact us for availability in your specific area.
-
You can request a free estimate by filling out our online form, calling us, or scheduling an on-site consultation
Service & Process
-
Our process includes surface preparation, priming, painting, and clean-up. The timeline depends on the size and condition of the project, but we can give an estimate of before we start the project.
-
Absolutely, our references are available upon request. Our reputation is our greatest asset.
-
The Brush Friends performs services on a first come first serve basis. Or if you have a specific date that you need the service done, we will do our best to schedule your service for that date. Once we begin your project we will continually work on your service until it has been completed.
-
We recommend you move small or fragile items, but our team can help with larger furniture and cover surfaces for protection.
-
We use high-quality paints from Sherwin-Williams or brands of your choice. You can select any colors, and we offer color consultation services.
Pricing & Payment
-
Pricing depends on factors like the size of the space, surface condition, paint type, and any additional prep work required.
-
Yes, we require a small deposit to secure your booking. We accept cash, check, and digital payments (Zelle, Venmo, ApplePay).
-
No, what we quote is what you need to pay, unless you change the scope of the job, then a new quote needs to be made.
-
No, but we can provide a rough estimation in advance if requested.
Quality & Warranty
-
After every job is completed, we assure that our customers will be fully satisfied with our quality.
-
With every job we do, the leftover paint is given to the customer for this exact reason. Instead of needing to make a perfect color match, you'll have the exact same paint we used for touch-ups and quick fixes. If it's a more serious problem, we are certainly available for follow-up services.